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To establish a Call line, in the Groups admin center, expand, choose, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, pick the button to add a resource account for this Call queue.

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Select the button next to the resource account you wish to assign to this Call line. At the bottom of the pane, pick the button. If you need to create a resource account: Under, pick the button to add a resource account for this Call line. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call is provided to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Representatives see the resource account name when they get an inbound call.

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Designate outgoing caller ID numbers for the agents by specifying several resource accounts with a telephone number. Representatives can pick which outbound caller ID number to use with each outbound call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow representatives to utilize for outgoing caller ID purposes. Select the button beside the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated contact number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a detailed. Representatives see this name when a call is provided to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've developed this new resource account for calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. As soon as you've picked a language, choose the button at the bottom of the page. Specify if you wish to play a greeting to callers when they arrive in the queue.

The uploaded recording can be no bigger than 5 MB. If you pick, the system checks out the text that you type (approximately 1000 characters) when the Call line addresses a call. Note When using Text to Speech, the text must be gone into in the language chosen for the Call line.

Groups supplies default music to callers while they are on hold in a line. The default music supplied in Groups Call queues is free of any royalties payable by your organization. If you want to play a particular audio file, choose and upload an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all necessary rights and consents to utilize any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all pertinent rights holders, which might include artists, actors, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or certify the music copyrights, sound results, audio and other intellectual property rights.

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Evaluation the prerequisites for including agents to a Call queue. You can include up to 200 representatives via a Groups channel. You need to belong to the group or the developer or owner of the channel to include a channel to the queue. To use a Teams channel to manage the line: Select the radio button and select (overflow call handling).

Select the channel that you want to utilize (just standard channels are completely supported) and select. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this alternative, it can take up to 24 hours for the Call queue to be completely functional.

You can add up to 20 agents separately and approximately 200 representatives by means of groups. If you want to include specific users or groups to the queue: Select the radio button. To to the line: Select, search for the user, select, and after that select. To to the queue: Select, search for the group, choose, and then choose.

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Note New users contributed to a group can take up to eight hours for their first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call queue. Essential Known issue: Assigning personal channels to Call lines When using a private channel calls will be dispersed to all members of the team even if the private channel only has a subset of staff member.

reduces the quantity of time it takes for a caller to be linked to an agent after the agent accepts the call. For conference mode to work, agents in the Call line need to utilize among the following customers: The most recent variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Groups, Only mode. Representatives who do not satisfy the requirements aren't included in the call routing list. We recommend enabling conference mode for your Call queues if your representatives are utilizing compatible customers (overflow virtual receptionist). Idea Setting to is the advised setting. overflow call answering service. When you've chosen your call responding to options, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for as much as 2 seconds when very first signing up with the call.

If you need to use Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the agents, the combination of and isn't supported. If you require to use, select,, or as the.

When utilizing and when there are less contacts line than available representatives, only the very first two longest idle agents will be provided with calls from the queue. When using, there might be times when a representative receives a call from the queue quickly after becoming unavailable, or a short delay in receiving a call from the queue after becoming available.